Troubleshooting Embrace® Parent Portal Email Invitations

Having trouble receiving the Parent Portal emails or accessing the hyperlink? Spam filters or other email settings may be the cause. The questions below describe some potential scenarios and settings to verify:

Is the email identified as phishing, coming from an external source, or Spam (placed in a Spam folder)?

The email may need to be moved to an inbox or flagged as safe before the link will be enabled. To mark an email as safe follow the steps below based on your email provider:

  • Google/Gmail
    1. 1. Open Gmail.
    2. 2. On the left, click More.
    3. 3. Click spam.
    4. 4. Open the email.
    5. 5. At the top, click Not Spam.
    6. Tip: To stop a message from being sent to Spam in the future, you can:
  • Outlook
    1. 1. Open the Junk Email folder and select the message(s) to keep.
    2. 2. From the top toolbar, select Not junk > Not junk (or Not spam > Not spam).
           * Alternatively, you can also open the message and select the It's not junk link at the top.
    3. 3. To approve a sender you may have blocked by mistake, open the Blocked senders list and select the next to the blocked sender's name.
    4. 4. Add the sender to the Safe senders list.
  • Yahoo
    1. 1. Tap the Sidebar menu icon .
    2. 2. Tap the Spam folder.
    3. 3. Select one or more emails.
    4. 4. Tap the More icon .
    5. 5. Tap This is not spam and the email will be moved back to the inbox.

Is there a browser (Chrome, Firefox, etc) extension that could be disabling the hyperlink?

Browser extensions can sometimes interfere with how websites handle data. Some browser extensions work by continually refreshing a website in the background, while other extensions may insert additional code into the loading of the webpage.

Is the Parent Portal email invitation part of an existing thread or email chain?

If more than one Parent Portal email invitation has been sent, there is a chance that the new message was integrated into the existing email thread. In this case, the user will want to ensure they are clicking on the original invite and scrolling to the most recent link. This could be at the top or bottom of the thread depending on the email provider.

Is the browser up to date?

Is Embrace® listed as a safe sender / email domain or has it been blocked at any point?

Is the email being accessed on a network that allows Embrace® content to come through?

Company and school email administrators may have enabled spam and content filters that prevent some content from being delivered. For this reason, please check with an IT administrator to ensure that the Embrace® domain is whitelisted. A whitelist is list of administrator-approved entities including IP addresses, email addresses, and applications.

Is the email not visible due to a multitude of other emails ?

Sometimes due to the volume of emails in a user's inbox, it can be difficult to locate an email. Users may find it beneficial to search for: invite@portal.embraceeducation.com in their email search bar to locate the invite.

For more information, see also: Accessing the Embrace® Parent Portal as a Parent/Guardian/Other Attendee

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